FAQ

Please email welcome@thearchiveuk.com for all enquires including, ordering, shipping, careers and PR.

Please refer to the size guide and fit comments on the product before ordering. If you’re still unsure, email welcome@thearchiveuk.com with your measurements and desired pieces so we can advise you to the best of our ability. We aim to respond within 2 working days.

As our collections sell out quickly, we offer our pieces on pre order so our Archive Girls can reserve their favourites. The estimated date an item on preorder will be shipped is on the product page. The shipping method you choose at the checkout will be how your order is shipped when ready.

We offer our Archive Girls early access to our collections. To join us, please sign up to our mailing list at the bottom of this page - we’re not annoying, we don’t spam.

We offer limited runs of restocks to reduce the risk of overproduction. To know when an item is back in stock, sign up to our back in stock notifications on the product page and we’ll let you know as soon as it’s back. If the option is not available on the product, we won’t be restocking.

Please check any recent emails to you - you may have received a 'backordered' email which may mean that part of your order is currently out of stock and will be shipped when in stock. Please email us with your order number if this isn’t the case.

We offer free standard delivery on all domestic orders over £150.

We offer a range of shipping options at checkout providing both cost effective and fast shipping time frames. Delivery operating hours are between Monday-Friday 10am-6pm. Our processing time is up to 2 working days after your order is placed (in stock pieces). For domestic orders, our free standard shipping can take up to 5 working days. For orders to the EU, our standard free shipping can take up to 12 working days. For orders to the USA and worldwide, our standard free shipping can take up to 15 working days. We are not responsible for any courier delays with delivery however we will do our best to work with the courier to speed up the process of your delivery once you have notified us.

Yes we do! Once you have reached the checkout, you will have a variety of options available to you based on your shipping address.

If you are placing an international order, please ensure that you’ve filled in your proper address. Please note that we are not liable for custom clearance fees that you may have to pay in your country and holding times of packages by customs in your country. This is unfortunately out of our control. Please do not reject/refuse a delivery due to customs fees. If you choose to reject/refuse delivery due to customs fees, there will be a return fee deducted from your refund to cover return shipping due to your refusal.

Once the package has been shipped out, we can’t change the method. If you would like to change before this stage, please email us at welcome@thearchiveuk.com and we will do our best to help.

We accept returns on all in stock full price items within 21 days of delivery receipt. Returns are made easy using our service found on our contact page (link at the bottoms of this page). Payments will be credited back to the original purchaser’s credit/debit card. Refunds are processed within 2-3 working days of receiving the item. Please note SALE items are refunded via Gift Cards. Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this. Please note, original and return shipping fees will not be credited back upon return. The Archive are not responsible for shipments lost in transit and can't refund you for this, but we will do our best to help you in resolving with the courier.

Please ensure you are available for delivery or you select alternative options with the courier directly. If delivery can't be made to your address or you refuse the parcel, we will deduct the fee of having it returned to us from your total payment.

The merchandise must be returned in the same condition in which it was shipped to receive a refund. This includes the original packaging and the box it came in. Any returns made without the box will have a £5/$10/€10 deduction from their refund. Please make sure your items are returned new, unused and with all label tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you. The Archive boxes should not be used as the actual shipping box, please use the outer packaging bag it was shipped in or one of your choice.

The Archive are not responsible for shipments lost in transit and can't refund you for this, but we will do our best to help you in resolving with the courier.

All orders are final and non refundable with the exemption of 6 hours notice. Every single garment is bespoke, made to order and personalised according to style and size provided and selected on the website. Fabrics are purchased and cut and orders are produced ONLY upon order. The Consumer Protection (Distance Selling) Regulations 2000 provides - Exceptions to the right to cancel: 13.—(1) Unless the parties have agreed otherwise, the consumer will not have the right to cancel the contract by giving notice of cancellation pursuant to regulation 10 in respect of contracts— (c) for the supply of goods made to the consumer’s specifications OR clearly personalised OR which by reason of their nature cannot be returned OR are liable to deteriorate or expire rapidly. If the fit isn't right for you: We are more than happy to offer an exchange for another size or a store credit note within 7 days of receiving your order. Please email our team your request for exchange and await further details, you do not need to re-order as this will only be treated as a new, separate order. We will not allow an exchange more than once. If your order is purchased via store credit from a previous return, the order is not eligible for return. Before shipping an item back to us, please email a request authorisation from welcome@thearchiveuk.com within 7 days of receiving your order. Please include your order number and reason for return so we can process your exchange as quickly as possible. We have the right to refuse unauthorised returns sent back to us.

This Privacy Policy describes how www.thearchiveuk.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. Contact After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at welcome@thearchiveuk or by post using the details provided below: 16 Tennyson Road, Chelmsford CM1 4HZ, United Kingdom Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why. Device information Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site. Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels Disclosure for a business purpose: shared with our processor Shopify Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site Order information Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. Source of collection: collected from you. Disclosure for a business purpose: shared with our processor Shopify, Paypal, Mule and AfterShip. Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. Customer support information Purpose of collection: to provide any query resolution and shopping support Source of collection: collected from you Disclosure for a business purpose: may be shared with our processor Shopify, PayPal, Mule and AfterShip depending on the query Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example: We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. Behavioural Advertising As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example: We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at https://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising by: FACEBOOK - https://www.facebook.com/settings/?tab=ads GOOGLE - https://www.google.com/settings/ads/anonymous Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: https://optout.aboutads.info/. Using Personal Information We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers. Lawful basis Pursuant to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases: Your consent; The performance of the contract between you and the Site; Compliance with our legal obligations; To protect your vital interests; To perform a task carried out in the public interest; For our legitimate interests, which do not override your fundamental rights and freedoms. Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below. Automatic decision-making If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you. We do not engage in fully automated decision-making that has a legal or otherwise significant effect using customer data. Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you. Services that include elements of automated decision-making include: Temporary blacklist of IP addresses associated with repeated failed transactions. This blacklist persists for a small number of hours. Temporary blacklist of credit cards associated with blacklisted IP addresses. This blacklist persists for a small number of days. Your rights GDPR If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR. CCPA If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information above. If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address above. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor. We use the following cookies to optimize your experience on our Site and to provide our services. Cookies Necessary for the Functioning of the Store Name Function Duration _ab Used in connection with access to admin. 2y _secure_session_id Used in connection with navigation through a storefront. 24h _shopify_country Used in connection with checkout. session _shopify_m Used for managing customer privacy settings. 1y _shopify_tm Used for managing customer privacy settings. 30min _shopify_tw Used for managing customer privacy settings. 2w _storefront_u Used to facilitate updating customer account information. 1min _tracking_consent Tracking preferences. 1y c Used in connection with checkout. 1y cart Used in connection with shopping cart. 2w cart_currency Used in connection with shopping cart. 2w cart_sig Used in connection with checkout. 2w cart_ts Used in connection with checkout. 2w cart_ver Used in connection with shopping cart. 2w checkout Used in connection with checkout. 4w checkout_token Used in connection with checkout. 1y dynamic_checkout_shown_on_cart Used in connection with checkout. 30min hide_shopify_pay_for_checkout Used in connection with checkout. session keep_alive Used in connection with buyer localization. 2w master_device_id Used in connection with merchant login. 2y previous_step Used in connection with checkout. 1y remember_me Used in connection with checkout. 1y secure_customer_sig Used in connection with customer login. 20y shopify_pay Used in connection with checkout. 1y shopify_pay_redirect Used in connection with checkout. 30 minutes, 3w or 1y depending on value storefront_digest Used in connection with customer login. 2y tracked_start_checkout Used in connection with checkout. 1y checkout_one_experiment Used in connection with checkout. session Reporting and Analytics Name Function Duration _landing_page Track landing pages. 2w _orig_referrer Track landing pages. 2w _s Shopify analytics. 30min _shopify_d Shopify analytics. session _shopify_s Shopify analytics. 30min _shopify_sa_p Shopify analytics relating to marketing & referrals. 30min _shopify_sa_t Shopify analytics relating to marketing & referrals. 30min _shopify_y Shopify analytics. 1y _y Shopify analytics. 1y _shopify_evids Shopify analytics. session _shopify_ga Shopify and Google Analytics. session The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device. You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible. Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above. Do Not Track Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser. Changes We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. Complaints As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above. If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here: https://ico.org.uk/ Last updated: 30/07/2022