Unfortunately, we can't guarantee any ammendments once your order has reached our system.

To request an amendment please contact welcome@thearchiveuk.com within 60 minutes of placing your order, including your order number and full details.

Our team reserves the right to decline cancellation or amendment requests at any time, where fulfilment has already begun.

All orders are processed within 2 working days. All shipping methods include a tracking number. We ship worldwide!

Estimated Delivery Times:

UK:
Next Day Delivery - 1–2 working days
Standard Delivery - 2–3 working days
Europe: 4–6 working days
USA: 4-8 working days
Canada: 4-8 working days
Rest of World: 4–9 working days

International orders may be subject to customs duties, taxes, or import fees, which are set by your local customs authority.

These charges are not included in your order total and are the responsibility of the customer.

As customs policies and fees vary by country, we strongly recommend checking with your local customs office before placing an order to avoid unexpected costs.

The Archive is not responsible for any customs charges, import duties, or clearance delays.

If customs fees are refused or left unpaid and the parcel is returned to us, we reserve the right to treat the order as non-refundable.

Any shipping or return costs incurred as a result of customs refusal will not be covered or reimbursed.

The customer will be required to cover all return shipping and handling costs before the item is sent back to them. These costs will need to be paid in full before we can re-ship the item or process any further requests.

It is the customer’s responsibility to ensure they are fully informed about and prepared to pay any customs charges related to their delivery.

We are happy to accept returns for online orders within 21 days of receiving your item.


If your return does not meet the following conditions on examination, then the return will be rejected and a refund will not be issued:

• The item has been purchased via The Archive website 
• The item is returned in its original packaging & condition, new, unworn and unwashed with tags
• The item is not soiled/impacted by products or odour
• The item is not damaged in any way
• Multiple orders are not combined and are returned using the correct unique return labels
• The item is safely packed to avoid damage in transit and details of the return request have been entered into our returns portal

Returns that are damaged, unsaleable or do not meet these conditions will be rejected, with the refund or exchange request denied.

We are pleased to offer exchanges if the fit or style of your item isn’t quite right. To ensure a smooth and efficient process, please carefully review the following terms.

To request an exchange, please contact our team by emailing welcome@thearchiveuk.com. within seven days of receiving your order. Your request must include your order number, the reason for the exchange, and the item, size, or style you would like in return. We also require clear images of the product showing that the security ribbon remains fully attached and untampered. Our team may request additional information before confirming whether your exchange is eligible.

Please do not return any items without written confirmation and return instructions from our customer service team. Unauthorised returns will not be accepted.

Once your exchange request has been approved, the original item must be returned to us within 21 days from the date you received your order, based on tracking confirmation. We are unable to dispatch an exchange until the original item has been received and passed inspection. We require the original item to be returned before a replacement can be issued.

To qualify for an exchange, the item must be returned in perfect, brand-new condition. It must be unworn, unwashed, and free from stains, odours, or damage of any kind, including marks from makeup, perfume, fake tan, food, or sweat. All tags, labels, and the security ribbon must remain fully attached and untampered. Please take care when trying on garments, as any item not meeting these conditions will be returned to the sender and the exchange declined. Images of the item in its current condition must be submitted before approval.

We cannot accept returns that are sent without prior approval, arrive after the 21-day return window, show any signs of wear, have missing or tampered tags or ribbons, are returned in an unsuitable condition, or fall under our non-exchangeable categories.

Customers are responsible for all return shipping costs unless the item is confirmed to be faulty or incorrect. Returned items must be securely packaged, as we cannot accept responsibility for items that are lost or damaged during return transit. Parcels must be clearly marked as ‘RETURN’ to avoid customs charges. Any customs fees incurred due to incorrect labelling will be deducted from your store credit. We can only accept returns from the original purchaser.

If your item arrives faulty or damaged, you must notify us within 48 hours of delivery with clear images and a brief description. We are unable to process claims submitted after this period.

If the item you wish to exchange for is unavailable, a store credit will be issued automatically. Once your return has been received and approved, please allow up to five to seven working days for your exchange or store credit to be processed.

By submitting a return or exchange request, you confirm that you have read and agreed to all the terms outlined above. If you have any questions, please contact us at welcome@thearchiveuk.com.

If you receive an item in faulty condition please let us know as soon as possible so we can assist you. You can reach our team via email at welcome@thearchiveuk.com.

Please include images of the faulty item, and confirm your order number when contacting us.